Looks like the debate on who is bigger – Monster or Naukri – is reaching a crescendo. Well, both Arun and Sanjeev are good friends, and I clearly want to stay clear of that debate.
The debate that is worth having, in my view, is who has a better customer experience — both for job seekers and employers. More and more, the business is about building relationships with customers and getting higher usage (not just repeat revenues). By now these businesses are well past the awareness stage — they should be cultivating brand champions by now — and the basis for that is customer experience.
Any thoughts? (as a rule of the game, lets see if we can impose the self discipline of employees of Monster and Naukri abstaining from this, unless they do so with full disclosure).
Actually, also check out Clickjobs.com — we are an investor in the group company, and these guys tell me they have better customer experience than any of the other brands 😉 Following the above rule, I will abstain!
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Will there be a change in the way job posting & hiring is done on job sites? I have never got a call from anyone till now :D, that didnt mean i never used or applied for jobs in the sites like monster et al. One fundamental problem is once you post an email id and job requirement, the process of “doctoring” the resume begins with fake exp and projects, then starts mindless spamming of the poster’s inbox…which leads to inbox being the trash can 😉
How sure are the recruiters and HR guys of the resume posted by hapless job seekers? Whats the odd that they hire a right guy? Unless things change the way people get jobs on jobsites, every new job site will belong to same league.
My prediction–
* Nextgen job sites would be like background checks on references, previous projects and job positions. Only when these give satisfactory results, a person cannot be allowed to apply.
* Job seekers leave their user ids with hiring company, hiring company will post a set of projects and ask seekers as to how they would solve that. Depending on answers obtained will they be cleared for another round
* To avoid cheaters, once a person logs into questionaire, his time starts and any mischief would add to misery and his job history. Yes a history like credit history 😀
* To validate users, they must provide some authentication which wil cut down on fake and muliple user ids.
no clickjobs is not a good site
I have been involved with Recruitment & Staffing industry during my past assignment . we used to provide software solution for managing their work flow .one thing never failed to surprise me about this industry that is how short sighted and self promoting these folks [well most of them] are .
They are trying to one up each other by right now by quoting how many resumes are submitted to there database . this should pretty much explain who is their primary concern ,Consumer [as in candidate] or Consumer [as in Staffing Firms and HR guys] . if you look at the spam and irrelevant jobs you get through job portals you can easily see the next area of improvement the search accuracy . but who cares for that ?
but the biggest threat to these job portal is from the latest trend of having a job board on personal website . these job boards enabels you to reac hto a very very focus audience . GigaOm,37Signals,TechCrunch and ya Venture woods all are example and proof that this trend will be increasing day by day .
they have a track of not collaborating with other sites [ Discount Google Adsense ]
Why we are forgetting the Issue and controversy around Bixxe and Green hire
Bixxe [ a job search aggregator] was a great site for removing the friction for a job candidate . similarly Green Hire was a tool to download resume in bulk from Database there by removing friction on Recruiter side . The perceived leader of Indian job market killed [Blocked] both of them .
and you know in which format they save resume in ?? .doc ? .rtf? .txt ? NO its some .msw format so that they can prevent any other programme to sue it .
My head spin when People label them as Indian Torch bearer in Web 2.0 and all other names just because some Valley based VC decide to invest in them for a quick Exit [and you know what that means ]. They are business houses they don’t know innovation or user experience . they know invoice and salary survey . Don’t even think of preaching them anything about user experience or following the standards or collaborating .you might as well try to Teach Rahul Bose how to Dance .
Well I have to say .. ClickJobs still belong to the same league .. Not much better than Naukri and Monster …
I agree with the “who has a better customer experience” question. As an employer, I used Naukri once to get a front office person and after 15 days, realised that it was money down the tube. Maybe, it was just us. May be, everyone is facing the same thing.
The reason is that they have no clue about the human aspect of the resumes that come to them and they dont claim to have a clue either. It is purely a hi-tech paper pushing service, IMHO. May be, I am missing something. I am pretty sure, I am not.
When someone wants to spend money to get resumes, there should be some value add apart from paper-pushing in electronic form. Atleast, that is what I expect as an employer. But, what do I know 🙂 ? Naukri is a company invested by many and growing its database (the sales pitch is that we have x hundred thousand resumes in our database)
Just MHO.